The Finer Points of 5-Why No comments yet
In our presentations, the 5 Whys seem to generate a great deal of interest. This is a good thing. 5 Whys is a simple technique for analyzing problems. Those who have tried out the technique know that there are some key subtleties that can make a considerable difference in the success of the experience. Gemba Panta Rei just put out a great little post on the 5 Whys and when to shift to Hows. Also, there’s a nice paragraph about why we need to stay away from the Whos.
