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The Finer Points of 5-Why No comments yet

In our presentations, the 5 Whys seem to generate a great deal of interest.  This is a good thing.  5 Whys is a simple technique for analyzing problems.  Those who have tried out the technique know that there are some key subtleties that can make a considerable difference in the success of the experience.  Gemba Panta Rei just put out a great little post on the 5 Whys and when to shift to Hows.  Also, there’s a nice paragraph about why we need to stay away from the Whos.

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